Legal
Refund Policy
Effective date: 1 July 2026
This Refund Policy sets out when refunds are and are not available for services provided by Jennifer Young Clinic. It forms part of our Terms of Service and does not affect your statutory rights as a consumer under UK law.
Deposits
Deposits are non-refundable, except where you request a change to your booking at least 48 hours before your scheduled appointment. If you contact us more than 48 hours before your appointment to amend, reschedule or cancel, we will refund the deposit or transfer it to a rescheduled appointment. If you contact us within 48 hours of your scheduled appointment, the deposit is non-refundable.
Overload & Recovery Review™ and Personalised Reports
The Overload & Recovery Review™ is a personalised digital product. Your report is generated specifically for you using the answers you provide.
You have a statutory right to cancel a purchase within 14 days. Because your report is produced for you as soon as you complete the assessment, work is considered to have commenced when you begin the assessment. Before payment we ask you to consent to work beginning straight away and to acknowledge that, once your personalised report has been generated, your right to cancel no longer applies. If you have paid but not yet begun the assessment, you can contact us to cancel and receive a full refund.
If something goes wrong on our side — for example a technical failure that prevents your report being generated or delivered — we will put it right, and where we cannot, we will provide a refund. Nothing in this policy affects your statutory rights as a consumer under UK law.
Appointments and Sessions
- —You may reschedule an appointment with reasonable notice, subject to availability.
- —Where a deposit applies, the deposit terms above govern any refund.
- —If we cancel an appointment and cannot offer a suitable alternative, you will receive a full refund of any amount paid for that appointment.
Lab Investigations
Lab tests and investigations are non-refundable once purchased, as the service and any associated laboratory costs are committed on your behalf.
How to Request a Change or Refund
To request a change, reschedule or refund, contact us as soon as possible at clinic@jenniferyoung.co.uk, quoting your name and booking details. Approved refunds are made to your original payment method.